Leadership training - Communication and change management module (D)

Day 1

Executive communication

- Management influence, communication
- Characteristics and types of communication in the workplace
- Leadership and communication styles
- Johari window on managerial self-awareness and communication
- Barriers to effective communication
- Five levels of listening and understanding
- Specific tools of managerial communication:

• communicating goals, acceptance
• assigning tasks
• giving direction, advice, support
• giving feedback, evaluation

- Communication dynamics, structure, psychological background
- Assertive communication
- Tools and practice of listening comprehension
- Effective questioning techniques in practice
- Technique of saying "NO
- Persuading and persuading others to cooperate, mobilisation

Areas and tools of workplace communication

 

• Effective meetings
• Conducting meetings (preparation, behaviour rules, roles, moderator, reminders)
• Written communication (email, chat...)
• Rules for effective written communication
• Inquiry and evaluation
• Culture of feedback (positive and negative)
• Fact-based communication, 5 Why Methods
• Evaluating staff performance, attitude, competence
• The role of communication in performance motivation
• Learning the technique of developmental, reinforcing feedback
• Negotiation inside and outside the organisation
• The negotiation process: from compromise to consensus. From objective to successful agreement
• Presentation and lecture techniques
• How to manage my body and my energies to get in the best shape.
• Intergenerational communication at work
• Role-playing

Day 2

Basics of change management

 

• VUCA environment, challenges of leadership
• Change, organisational change
• Steps of change: thawing, moving, consolidating (Kurt Lewin),
• Forces driving change
• Law of force and resistance, Force field analysis
• Exercise: force-force analysis

Change management

- Phases of conscious change
- The role and responsibilities of managers in managing change

• Planning for change
• Managing change
• Communicating change in the organisation

- Exercises to develop change management skills

The psychology of change

 

• Change curve
• Attitudes to change (Daryl Conner)
• Reactions to change
• Levels of commitment
• Mobilisation, motivation
• Managing and overcoming resistance to change

Change programmes, organisational development

 

• Organisational learning, learning organisation
• Digital transformation
• Lean transformation
• Agile leadership, Agile organisation
• Lean leadership, Lean coaching
• Hybrid working, Home office, Teleworking
• Stakeholder mapping and analysis of change stakeholders
• Exercise: stakeholder analysis
• Critical success factors for change programmes
• Organisational Culture (Edgar Schein), organisational culture change
• Kotter change programme model