Leadership communication and conflict management

GOAL OF THE TRAINING:

„The work of the leader is influencing, which takes place through communication with colleagues, so leadership communication is the key determinant of the effective and efficient leadership work.”

- To get to know and practice the conditions and tools of effective and efficient organizational communication, to develop participants’ communication culture
- To improve the efficiency and effectiveness of the personal and leadership communication
- To get to know the basics of effective and efficient organizational cooperation and conflict management

In case of a larger number of employees, the training can also be ordered as outsourced to the company. If required, request our customized offer at the kepzes@kvalikon.hu email address.

The training programme

1. day

Communication

-   Communication purpose and process
-   Communication channels
-   Workplace communication features and types
-   Managerial and communication styles
-   Communication strategies and tactics
-   Effective communication barriers
-   Listening and understanding five levels
-   Managerial communication special tools:

mediation and acceptance of purposes
release tasks
training, advice, support
feedback, evaluation

-   Examination and evaluation
-   Communication dynamics, structure and psychological background
-   Assertive communication
-   Convince and win over other people for cooperation, mobilization
-   Role of communication in performance-encouraging
-   Effective meetings
-   Negotiation inside and outside
-   Role playing games

2. day

Conflict management, stress management

Conflicts during intervention
Personal conflict management attitudes surveys
Thomas-Killmann conflict management test
Conflicts at the company
Dealing with difficult people
Reducing tensions between groups and within groups
Stress causes, consequences and workplace stress management tasks
Practice: XY game
Conflict management techniques (Thomas-Killmann model)
Create winner – winner situation

Exam

Information and application

Date and time:
2024. Október 2-3
Dead line:
2024-09-25
Location:
Kvalikon Kft. 1112 Budapest, Jégvirág utca 12.
Participation fee (HUF+VAT):
150.000 HUF+VAT, which includes training, teaching materials, location and meals costs
Meals and refreshments (HUF+VAT):
16.000 HUF + VAT, including the cost of the coffee break, snacks, cakes, fruits and lunch

ONLINE Registration

Downloadable program

Trainings

BASIC TRAINING COURSES

Leadership training - Skills development module (A)
Leadership Training - Building Systems, Management Module (B)
Leadership training - Managing people module (C)
Leadership Training - Communication and Change Management Module (D)
Management Communication and Conflict Management (Module 2)

SKILLS DEVELOPMENT

Time Management Training
Stress management training
Problem solving training
Negotiation techniques
Foreman training
Master Operator Training (II)

DIRECTIONS

Performance evaluation training
Performance management training
Change management training
Telemanagement training
Team building training

BUILDING SYSTEMS

Project management training
Process management training
Benchmarking training
Risk management training

Training Calendar