Perfomance management

1. day

Corporate performance

• Define performance
• Performance management
• Performance formation process
• Performance evaluators
• Performance management’s role in corporate management 
• Performance management’s status at participants’ company 

Integrated performance management

• Performance management models (MBO, Balanced Scorecard, EFQM model) 
• Performance management process
• Integrating planning-implementation-measurement-intervention elements within the company 
• Benefits of integrated performance management

2. day

Setting performance goals

• Strategy, Critical success factors, Strategy breakdown 
• Benchmarking
• Ability analysis
• Goals breakdown
• Define personalized goals

Implementation

• Communicate goals
• Delegation
• Create condition system
• Cooperation, team work

Performance measurement

• Measure performance
• Performance Prism
• Performance indicators – indicators - indexes, Key Performance Indicators (KPI), Financial and non-financial standards, Index number system, (ROI, BSC, VMR) 
• Self-assesment by EFQM Business Excellence Model, Case study for develop an index number system 

Performance control

• Performance controlling 
• Reports, meetings
• Analysis, presenting analysis 

3. day

Performance evaluation

-    Performance evaluation process
-    Criterias of performance evaluation 
-    Traps of performance evaluation
-    Performance evaluation tasks: 

• Past performance rating
• Setting performance goals
• Define developmental opportunities 

-    Use of the results of performance evaluation

• Education plan
• Career planning
• Next performance evaluation
• Organizational development programs

Competencies required for effective performnce evaluation

• Setting goals, defining tasks
• Feedback 
• Realistic assessment capacity
• Communication

Performance development

• System development
• Process development
• Organization development
• Individual skill development

Managing organizational performance (How to bring out the best from people?)

• Management style and management methods
• Adequate management style
• Training
• Mentoring 
• Coaching
• Motivation, design incentive systems
• Motivation 
• Communication 
• Conflict management

The introduction of integrated performance management system

• Introduction process

Exam