Process management

1. day

Business Process Management training (BPM)

Process management fundamentals

• Process
• Process elements
• Process characteristics
• Cross-functional approach
• Internal customer definition

Process classification (Porter model, APQC process classification framework)

Connection of Process management and Business management 

Process goals, process interfaces, process design

Implementation of process management

• Identification of critical success factors 
• Identification of Core processes
• Organizational infrastructure, the role of the process owners 
• Process control (BPC – process controlling) 
• Process improvement (BPI - Business Process Improvement) 

2. day

Process management elements

• Process documentation 
• Process performance measurement
• Process control 
• Process improvement

Documentation of the processes

• Process modelling

• Process mapping

• Interview techniques

• Creating flow chart

• Process interfaces

• IPOC model 

 
Process management implementation into corporate practice (case studies)

• TQM
• BPR 
• Benchmarking 
• 6 Sigma

Integration of business process management and corporate operations

EFQM Business Excellence Model

3. day

Business Process Control, Process Performance Measurement (BPC)

Performance measurement goal and role

Process measurement

• Process model – Control points 
• Data collection, measurement 
• Process measurement system implementation

Measurement and statistical basics

Defining performance indicators

• Performance measures, indicators
• Key Performance Measures (KPIs)
• Defining performance indicators
• Result indicators, performance drivers
• Quality costs 
• Activity based costing (ABC) 

4. day

Performance Measurement System

• Performance Measurement System implementation
• The integration of performance measurement system into corporate strategy (Balanced Scorecard) 
• Deployment of the process performance indicators
• Data collection in connection with processes
• Measurement of the process performance and processes themselves
• Utilization of process performance indicators

Process control

• Determination process goals
• PDCA cycle operation 
• Identification of corrective actions
• Process control system
• Process controlling 
• Risk management

Quality Control

• ISO 9001: 2000 
• ISO 9001: 2000 requirements
• Other quality assurance systems
• Preparation of procedures and work instructions
• Responsibility system, accountability

5. day

Business Process Improvement training (BPI)

Process Analysis

• Data collection in connection with processes
• Aspects of Process Analysis
• Structural analysis of the process
• Analysis of the process performance
• Regulation and management aspects

Examination of the basic features of the process

•  Controls, standard deviation, performance, cycle times, costs

Process Analysis methods

• Process capability analysis
• 5W 1H 
• Value-added analysis, loss analysis 
• Lead time, cycle time analysis
• Quality costs, process costs
• FMEA 
• Risk analysis

Benchmarking

• Performance benchmarking 
• Process benchmarking 
• Benchmarking steps
• Identification of the Best Practice

Process improvement goals and possibilities

Process improvement methodology

• 7 steps of Process improvement
• BPI methodology – 5 phases of process improvement

6. day

KAIZEN – continuous improvement 

• 3 steps of Kaizen
• Process examination the viewpoint of value creation
• 7 quality tools, 7 MUDA

„6 Sigma” method

• „6 Sigma” strategies
• DMAIC improving cycle 
• 6 Sigma project

Business Process Reengineering

• BPR characteristics, process
• BPR projects (participants, project management, critical success factors)

Change management

Process improvement projects

• Process improvement workshops
• Critical success factors of process improvement workshops
• Project management of process improvement

Process improvement case study, solving a process improvement excercise in small groups

Exam