Introduce process management approach and corporate practice to participants through specific examples. Trainees will learn the most important elements of building and operating a process management system that will allow them to manage and improve processes more effectively.

1. Theoretical foundations of process approach
   • Process
   • Process elements
   • Process characteristics
   • Cross-functional approach
   • Internal customer concept
2. Corporate Process Classification
   • Porter Model,
   • APQC Process Categorization Scheme
3. Relationship between process management and corporate governance
4. Process Goal system, process relations, process development
   • identifying critical success factors
   • defining the main processes (basic processes)
   • The organizational background of process management, the role of process owners
   • process control (BPC - process controlling)
   • Business Process Improvement (BPI)
5. Elements of process management
   • Documenting Process
   • Process performance measurement
   • process Control
   • Development process
6. Documenting processes
   • Process Modeling
   • Process mapping
   • Interview making
   • Creating Flowcharts
   • Process interfaces
   • SIPOC Model
7. Application of Process Management in Enterprise Practices (Examples)
   • TQM
   • BPR
   • Benchmarking
   • 6 Sigma
8. Integration of business process management and enterprise operations
9. EFQM Business Excellence Model Comprehensive process-based business valuation model