Quality techniques

Day 1

Quality improvement quality funds

• Definition of quality
• Quality requirements, standards
• Errors, 0 error concept
• Measuring quality, quality costs
• Quality planning
• Quality control, quality assurance
• Quality improvement

Quality planning methods

• APQP - PPAP
• QFD - Quality planning
• DOE - Design of experiments
• FMEA - Failure Mode and Effect Analysis
• Hoshin Planning (Policy Deployment)

Quality control methods

• Standardised operations - SOP
• Control Plan (Control Plan)
• Statistical Quality Control
• Inspection, control methods
• SPC, control cards
• Poka-Yoke (Methods for avoiding errors)

Day 2

Problem solving steps

• PDCA cycle
• Phases of problem solving
• Problem solving process
• 8D method Quality improvement methods

7 basic quality tools (7QC tools)

• Data collection sheets
• Scatter diagram
• Histogram
• Pareto chart
• Ishikawa diagram
• Flow chart
• Control chart

Day 3

Additional analysis and solution finding tools

• Benchmarking
• Benchmarking and benchmarking
• Tree diagram
• 5W + 2H method
• Matrix data analysis
• Statistical methods,

SPC Group work

• Group quality improvement
• Group discussions, Brainstorming
• Teamwork Solution selection and implementation

Standardisation and regulation

Documenting the results of quality improvement

• Story Board
• Preparing presentations

EXAM