Program:

1. Process analysis
   • Data collection of process
   • Aspects of process analysis
   • Structural analysis of process
   • Analysis of process performance
   • Aspects of regulation and direction
2. Examination of basic characteristics of process
   • Controlled, Coefficient of variation, Performance, Lead time, costs
3. Process analysis methods
   • Process ability examination
   • 5W 1H
   • added value analysis, loss analysis
   • lead time, cycle time analysis
   • quality costs, process costs
   • FMEA
   • Risk analysis
4. Benchmarking
   • Performance benchmarking
   • Process benchmarking
   • Steps of benchmarking
   • Identification of Best Practice
5. Process development goals and opportunities
6. Process development methods
   • 7 steps of process development
   • BPI method – Business process development 5 phases
7. KAIZEN – Continous development
   • Kaizen 3 steps
   • Examination of process from aspect of value creation
   • 7 quality asset, 7 MUDA
8.  „6 Sigma” method 
   • „6 Sigma” strategies
   • DMAIC development cycle
   • 6 Sigma project
9. Business Process Reengineering
   • BPR characteristics, process
   • BPR projects (performers, project management, critical success factors)
10. Change management
11. Process development projects
• Process development workshops
• Critical success factors of process development projects
• Project management of process development
12. Process development case study, mutual solution of a process development task