Knowledge aquirement of performance measuring and process controlling. This knowledge is essential for process regulation and development.

1. Purpose and role of performance measuring
2. Process measurement
   • Process model-measuring points
   • Data collection, measure
   • Installation of process measuring system
3. Basis of measure and statistics
4. Appoint performance indexes
   • Performance indexes, indicators
   • Key performance indicators (KPI)
   • Appoint performance indexes
   • Efficiency indicators
   • Quality costs
   • Activity Based Costing (ABC)
5. Performance measuring system
   • Establishing Performance measuring system
   • Integration of Performance measuring system (Balanced Scorecard)
   • Process performance indicators
   • Data collection for processes
   • Matching process performance with other processes
   • Usage of process performance indicators
6. Process regulation
   • Establishing process goals
   • PDCA cycle actuation
   • Establishing correction arrangements
   • Process regulation systems
   • Process controlling
   • Risk management
7. Quality regulation
   • ISO 9001: 2000
   • ISO 9001: 2000 requirements
   • Other quality assurance systems
   • Establishing directions, job instructions
   • Responsibility system, accountability